B2 Project Managers Communication Skills
In project communication management, we generally place high importance on knowledge, techniques and tools that are largely related to the hard skills of formal communication; such as work and responsibility definition, matrix communication analysis, stakeholders analysis, organization breakdown etc.
These hard skills may be important, but their effectiveness are limited. Project work and roles division are often unclear, and depend on work members' active and sincere informal communication, thereby avoiding unnecessary conflicts.
Research shows that communication is usually 70% ineffective. In face-to-face communication, verbal communication effectiveness stands for 7%, non-verbal stands for 93%. Within that, tone stands for 38% and body language stands for 55%. This study shows that many of us are not good at communication. And bad communication is the main killer of people relationship.
Bad communication will cause supervisor-subordinate distrust, colleagues hostility, departments fighting, and company-customer-supplier dispute. It may make us into a difficult boss, headache inducing subordinate, unwelcome colleague, or cut-off friend. It can seriously disrupt our lives, family, work, and can even lead to illness. Where project performance is concerned, it can cause delays, budget overruns, quality problems, scope change and other bad results.
This course aims to teach formal and informal project communication skills. It help students to improve people relationships, resolve conflicts, develop leadership and increase influencing abilities.
|Day 1||1||Course Introduction||
|2||What is 'Communication', its Meaning and Objectives?||
|3||Common Communication Methods, Barriers and Influences||
|4||How Do Brain Functions, Human Needs and Personality Impact Communication?||
|5||What are the Abilities of Communication Experts?||
|6||How to Understand Self and Others Communication Styles?||
|7||How to Use Empathy to Change Attitude and Improve Listening?||
|8||How to Use Feedback and Self-disclosure to Get the Truth?||
|9||How to Effectively Analyze and Judge Communication Conditions?||
|10||How to Utilize Verbal, Non-verbal and Writing Skills to Send Messages||
(In order to improve course quality, we reserve the right to modify course contents in part or in whole)
- Understand communication's meaning, objectives, types, methods, and importance.
- Understand common communication methods, barriers and influence.
- Understand how brain functions, human needs and personality impact communication.
- Understand communication experts' performance and abilities.
- Understand self and others communication styles.
- Learn how to use empathy to change attitude and do effective listening.
- Familiarize with feedback and self-disclosure skills to get the truth.
- Practice effective analysis and judge communication conditions methods.
- Learn verbal, non-verbal and writing message sending methods.
- Learn how to use a communication styles assessment tool.
|Target||Enterprise managers, project managers, RD personnel, planners, and anyone interested in communication|
|Emphasis||Communication skills theoretical framework, process, procedures, forms, techniques, methodologies, actual practice and application.|
|Method||Case studies, templates, teams exercises|
|Time||09:00-12:00.13:00-17:00, 7 hours, 1 day|
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